Frequently Asked Questions
Frequently Asked Questions
✈️ About TripDrip™
What is TripDrip?
TripDrip is a travel lifestyle brand built around one question:
Who are you checking in as?
Instead of shopping only by destination, you choose the version of yourself you want to become—then enter her Signature Hotel and shop the pieces that match her story.
What is an Alter Ego?
Your Alter Ego is the version of you that shows up for a specific experience.
She may be polished, reckless, mysterious, magnetic, adventurous, or completely unbothered.
Each Alter Ego has her own Signature Hotel, aesthetic, personality, and boutique.
Do I have to take the quiz?
No.
You can take the quiz to meet your travel Alter Ego, or skip it and explore the Signature Hotels yourself.
There are no wrong check-ins.
What is a Signature Hotel?
A Signature Hotel is the design world of each Alter Ego.
It brings together her colors, mood, destinations, hotel style, personality, and curated boutique.
Think of it as more than a collection.
It is the place her story begins.
Are the products only for vacations?
Not at all.
Many pieces are chosen for travel, but they can also be worn at home, out to dinner, on girls’ trips, at concerts, or anywhere you feel like becoming the main character.
Where do your products come from?
TripDrip works with selected suppliers and fulfillment partners.
Because products may ship from different locations, items from the same order can sometimes arrive separately.
Product availability and shipping times may vary by item.
How long does shipping take?
Estimated shipping times are listed on individual product pages whenever available.
Orders may arrive in separate packages if they contain products from different suppliers.
You will receive tracking information as soon as it becomes available.
Can I change or cancel my order?
Contact us as soon as possible after placing your order.
Once an order has entered processing or fulfillment, we may not be able to change or cancel it.
What is your return policy?
Return eligibility can vary depending on the product and fulfillment partner.
Items must generally be unworn, unused, and returned in their original condition.
Final-sale items, personalized products, digital products, and certain personal-use items may not be eligible for return.
Please review the full Return Policy before purchasing.
What happens if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item and packaging.
We will review the issue and help determine the appropriate next step.
Do you sell digital products?
TripDrip may offer digital travel resources, guides, and planning tools alongside physical products.
Digital purchases are delivered electronically and are intended for individual personal use only.
Because digital products are delivered instantly, they are generally nonrefundable.
Can I share a digital purchase with friends?
No.
Digital purchases are licensed to the original buyer for individual personal use.
Your friends are welcome to check in and purchase their own copy.
What if I cannot access a digital purchase?
Contact us with the name and email address used for your order, and we will help you locate it.
Will you add more Alter Egos?
Yes.
TripDrip will continue opening new Signature Hotels for vacations, concerts, girls’ trips, weddings, holidays, and other experiences.
Some rooms are ready now.
Others are still keeping secrets.