Refund policy

Return & Refund Policy

At TripDrip™, we want you to love what you ordered. Many of our products are made to order, meaning production begins specifically for you after your purchase. Please review our return and refund guidelines before placing an order.

Returns

We accept returns of eligible, non-final-sale physical merchandise within 30 days of delivery.

To qualify for a return, items must be unworn, unused, unwashed, and in their original condition.

Made-to-order and personalized products have additional restrictions, explained below.

To request a return, email thetripdripco@gmail.com with your order number, the item you wish to return, and the reason for your request.

We will review your request and provide return instructions if your item qualifies. Please do not send items back without authorization.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, incorrect, or improperly fulfilled order. We do not charge a separate restocking fee.

Made-to-Order Products

Many TripDrip™ apparel items are produced specifically after an order is placed.

Because these products are made to order, we do not accept returns or exchanges for changes of mind, incorrect size or color selections, or buyer's remorse once production has begun.

Made-to-order products remain eligible for a refund or replacement if they arrive damaged, defective, misprinted, or incorrect.

Any additional product-specific restrictions will be identified on the applicable product page.

Please review sizing charts, product descriptions, and color selections carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at thetripdripco@gmail.com as soon as possible.

We recommend reporting issues within 7 days of delivery so we can resolve them promptly. This recommendation does not eliminate any rights you may have under applicable law.

Include your order number, a description of the problem, and clear photographs of the item.

After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Please do not return damaged or incorrect merchandise unless we provide instructions.

Exchanges

We do not offer automatic exchanges.

For eligible merchandise, you may request a return and place a separate order for the preferred size, color, or style.

Made-to-order items are not eligible for size or color exchanges unless the product arrived incorrect or defective.

Final Sale Items

Personalized or individually customized merchandise, digital products, and items specifically marked Final Sale cannot be returned for a change of mind.

These restrictions do not apply to qualifying claims involving damaged, defective, or incorrect products or to rights protected by applicable law.

Order Cancellations

We begin processing orders shortly after purchase.

If you need to cancel or modify an order, email thetripdripco@gmail.com as soon as possible.

We will attempt to accommodate cancellations before production begins. Once production has started, cancellation or modification may no longer be possible.

Refund Processing

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued within 10 business days of approval to your original payment method.

Your bank or payment provider may require additional time to post the refund.

For approved claims involving damaged, defective, or incorrect merchandise, a refund may be issued without requiring the item to be returned.

Original shipping charges are non-refundable except when the refund is due to our error or applicable law requires otherwise.

Return Shipping

For eligible returns, customers are responsible for purchasing return shipping unless the return is due to our error.

We will provide the appropriate return address and instructions after your request is approved.

Do not send returns to the address shown on a shipping label without contacting us first. Our products may ship from different fulfillment locations.